Data has never been more essential for businesses in the UK and world wide. It’s a critical asset, and for many organisations, the lifeblood of their industries. Data collection helps us to make informed decisions, optimise operations, and achieve our strategic objectives with the optimum output of time and resources. In this article, we’ll explore the type of data every organisation should be gathering about their IT and highlight the benefits that data-driven insights bring to businesses.

Performance Metrics and Key Performance Indicators (KPIs) 

We’ve all heard of performance metrics and KPIs. But how often are they applied to IT systems?

Just like every other element of your business, your IT systems should be subject to ongoing KPIs to gauge their health and efficiency. These could be factors such as server uptime, response time, network bandwidth utilisation, system availability, and user satisfaction levels. By regularly tracking these indicators, organisations can proactively identify bottlenecks, allocate resources effectively, and plan for future capacity requirements. In short, you need to know if your IT systems are performing as they should, and if not, what you can do to change that. 

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Of course, this can be easier said than done – particularly if your in-house IT department lacks the experience or skills to collect and analyse data. At this point, outsourced IT companies can play a vital role in deploying monitoring tools to track system metrics in real-time, generate comprehensive reports, and provide insights into areas that require improvement. At Proxar IT Consulting, providing IT services in London area and throughout the UK, we leverage our expertise and experience to assist our clients in ensuring seamless operations and minimising downtime.

Security and Compliance Data 

In today’s cybersecurity landscape, collecting and analysing security and compliance data is paramount for all organisations, big and small. Data breaches and cyber threats pose significant risks to businesses. Just as data can be a key risk, it can also be one of your greatest weapons against cybercriminals. 

Data related to security incidents, vulnerabilities, access logs, and compliance activities is invaluable when it comes to shoring up your cybersecurity defences. In practical terms, this might mean reporting how many alerts your network monitoring tools detect each week. By actively collecting and reviewing this data, businesses gain a comprehensive view of their IT security posture. This enables them to identify potential weaknesses, detect security breaches promptly, and in turn, implement robust security protocols. You might want to implement KPIs such as faster response times to incidents or the awareness of your employees to common phishing scams. 

At Proxar IT Consulting, we offer specialised security services, including vulnerability assessments, penetration testing, and cybersecurity audits. These services identify security gaps on behalf of our clients’ while assisting in ensuring compliance with industry-specific regulations such as GDPR or HIPAA, reducing the risk of regulatory penalties and reputational damage. With our wealth of experience in security practices and technologies, we help businesses across the UK use their data to their advantage in the defence against cyberattacks.

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User Analytics and Feedback 

Understanding user behaviour and satisfaction is crucial for organisations to improve user experience and drive productivity. Data collection in this area involves tracking user analytics, such as application usage patterns, support ticket data, and user satisfaction surveys.

How does this relate to IT? Well, you may not realise it, but your IT systems can play a huge role in the user experience. Faulty IT systems may lead to downtimes where your customers are unable to access your services. Or perhaps the bandwidth of your servers can’t handle an influx of customers at peak times, resulting in slow loading times and even crashes. 

Data collection can help identify pain points, optimise workflows, and develop user-centric solutions. By leveraging this data, we can enhance your IT systems to cope with the demands of success, delivering a scalable solution that works with your business as you continue to grow.

Cost and Resource Allocation 

Collecting data on IT costs and resource allocation is crucial for effective financial management and investment decisions. It’s likely that this data is going to track monetary expenditure, but there’s many ways to reach that final calculation, including collecting information on hardware and software procurement, maintenance costs, licensing agreements, and even energy consumption. By calculating the associated costs of IT in this way, businesses can identify cost-saving opportunities, eliminate redundancies, and allocate resources efficiently. Data-driven insights in this area can lead to significant cost reductions and improved financial management.

In many cases, companies find that outsourced companies can deliver better value for money and flexibility than a permanent roster of a full in-house department. Armed with the right data, your business can identify which skills you need and when – and what the best offer for those skills are. 

Need some help comparing? Check out our IT calculator today. 

Incident and Problem Management

In the realm of IT management, incident and problem management directly impact the efficiency and reliability of an organisation’s IT infrastructure. As a result, it’s vital that organisations collect and analyse data on all incidents, problems, and their resolutions to better identify recurring problems. By identifying trends and patterns, IT teams can gain valuable insights into the root cause of problems and apply proactive measures to prevent similar incidents in the future. In addition, wider issues, such as bottlenecks or inefficient allocation of resources, can be similarly identified and addressed. 

IT Asset Management

Data on IT assets, including hardware and software inventory, licences, warranties, and lifecycles, is vital for efficient asset management. By collecting and analysing this data, companies can optimise asset utilisation, plan for upgrades, track software compliance, and avoid unnecessary costs. A comprehensive understanding of IT assets ensures that resources are used effectively and reduces the risk of outdated or unlicensed software.

Of course, for many UK organisations, trying to figure out which user has which equipment with which warranty sounds nothing short of a nightmare. Discover how Proxar IT Consulting can implement a stress-free solution here. 

Conclusion 

Data collection and analysis are essential for business success. In this brief article alone, we’ve identified six different areas in which data collection is necessary, and explored many more benefits to doing so. By collecting and leverage data on performance metrics, security incidents, user analytics, costs, incidents, and assets, organisations can maximise their business potential and stay ahead in a competitive landscape.

If you want support in optimising the value of data-driven insights, contact us at Proxar IT Consulting to help you harness the power of data today.