IT Support Company in London

We understand that technology is the backbone of your business, and managing IT challenges can often feel overwhelming. Throughout our 15 years of experience, we have been dedicated to providing comprehensive IT support solutions tailored to the unique needs of our clients. Our goal is to alleviate common pain points—whether it’s unexpected downtime, cybersecurity threats, or a lack of in-house expertise—by delivering both long-term strategies and short-term solutions that ensure your IT infrastructure runs smoothly and efficiently.

What sets us apart is our proactive approach to your IT support. We don’t just fix problems; we implement robust strategies to prevent potential issues before they arise. With us, you can focus on your business growth while we take care of your IT needs.

Level Up Your IT

Our IT Support for Businesses

Our IT support services include a comprehensive range of solutions tailored to meet the diverse needs of businesses across various sectors. We provide both on-site and remote support, ensuring that help is always just a call away. Our team is equipped to handle a variety of hardware and software issues, delivering prompt and effective assistance that minimises downtime and disruption to your operations.

Real Feedback Real Results

“I have been impressed by the professional approach Proxar has taken thus far, and the level of attention to detail and technical assistance. Hence, I am very pleased to have you on board”

"The team are always helpful, friendly and professional”

“Thanks for such a speedy response to a frustrating issue. Thanks to the team for now sorting it, so it won’t happen again.”

We’re a Partner with Leading Names in the Industry

We take pride in being a Microsoft partner with prestigious solution designations across Microsoft 365 (M365), Dynamics 365 (D365), and Azure. This partnership not only underscores our expertise but also enhances our ability to provide tailored solutions that drive business success.

Explore how our partnership with leading technology providers can empower your business and transform your IT experience.

We Align Our Support to Your Needs

We understand that small businesses face unique challenges when it comes to IT support. Our approach is designed to provide tailored solutions that empower your business to thrive in a competitive landscape.

Maximise Efficiency with Customised IT Audits

Our comprehensive audits of your existing IT infrastructure provide a clear picture of your systems, processes, and challenges. By understanding your unique needs, we identify opportunities for improvement that align our solutions with your specific business goals.

Enhance Productivity through Data-Driven Strategies

We leverage insights from our audits to implement data-driven decision-making. By analysing usage patterns, identifying security vulnerabilities, and assessing operational efficiencies, we create informed solutions that boost productivity while minimising risks to your business.

Stay Ahead with Proactive Annual Roadmaps

Our proactive planning approach ensures your technology evolves with your business. Collaborating closely with you, we develop an annual IT roadmap that outlines key initiatives, upgrades, and maintenance schedules, keeping you aligned with industry trends and prepared for future challenges.

Responsive IT Support

We prioritise quick response times to ensure you’re never left waiting. With an average call answer time of just 5 seconds, you’ll speak with a real person ready to assist you right away.

We believe effective support is about more than speed; it’s about resolving issues with care. Our stats highlight our commitment: 99% customer satisfaction, 40% of tickets resolved on the first call, and 74% resolved the same day.

With us, you have a dedicated team always on standby, delivering efficient and friendly service tailored to your needs. We’re here to keep your technology running smoothly so you can focus on growing your business.

Explore our full range of services and see how we can empower your business to thrive in a competitive landscape.

Flexible IT Support Services Tailored to Your Business

We believe in customised IT support that fits the unique needs of businesses of all sizes—from small startups to large enterprises.

Custom Packages for Every Size

• Small Businesses: Essential services like helpdesk support and cybersecurity to fuel your growth.
• Mid-Sized Companies: Tailored solutions with cloud services and proactive monitoring to address complex IT needs.
• Large Enterprises: Comprehensive management, including enterprise-level security and dedicated account support.

Our flexible packages adapt as your business grows, ensuring you always receive the right support without disruption.

What You Gain with Our IT Support Services

24/7 Access to Our Service Desk

Enjoy peace of mind with around-the-clock support. While our standard service runs from 7:00 AM to 7:00 PM, we offer flexible coverage options, including weekend and 24/7 support, ensuring you have help whenever you need it.

Dedicated Account Management

Every client receives a dedicated Account Manager who serves as your primary contact. Through regular strategy reviews, we ensure that your IT support aligns with your business goals, providing insights and proactive recommendations to drive success.

Proactive Security and Service Assurance

Our IT support includes unlimited remote assistance, allowing your team to connect directly with our engineers. We adhere to strict SLAs and implement best practices in IT security, including proactive monitoring and management of your critical systems to safeguard your operations.

Why Choose Us

At our core, we are more than just an IT service provider; we are your dedicated ally in navigating today’s complex technology landscape. With over 15 years of experience, we empower businesses to unlock their full potential through tailored IT solutions.

With us, you benefit from:

• Expertise You Can Trust: Our team consists of highly skilled IT professionals with extensive knowledge across a diverse range of technologies, ensuring that you receive top-notch support.
• Around-the-Clock Support: We understand that technology issues can arise at any time. That’s why we offer 24/7 technical support to keep your operations running smoothly.
• Swift Response Times: We pride ourselves on our efficiency, with an average response time of just 5 seconds, allowing us to quickly resolve any IT challenges you may encounter.
• Customisable Solutions: Our flexible contract options mean that we can adapt our services to meet the unique needs of your business, ensuring you get exactly what you need.
• Proven Partnerships: Our successful collaborations with industry leaders such as Microsoft and Cisco reflect our commitment to delivering reliable and innovative IT solutions.
• Comprehensive Security: We implement advanced security protocols, including firewalls, antivirus protection, and regular audits, to safeguard your sensitive information.
• Disaster Recovery Expertise: Our robust disaster recovery and backup strategies are designed to minimise downtime and ensure your business remains operational during unforeseen events.

Choose us as your IT support partner and experience the difference that our expertise and commitment can make for your business.

FAQ

What services does an IT support company provide?
An IT support company offers a variety of services designed to ensure your technology runs smoothly. This includes helpdesk support, network management, cybersecurity, system maintenance, software updates, and strategic IT consulting. Our goal is to help your business operate efficiently and securely.

How can I obtain IT support for my business?
Getting IT support for your business is straightforward. Simply reach out to us to discuss your specific needs. We’ll conduct an assessment and create a tailored support plan that fits your requirements and budget.

What is remote IT support?
Remote IT support allows us to assist you without being physically present at your location. Using secure remote access tools, our technicians can troubleshoot issues, provide guidance, and resolve problems quickly, minimising disruption to your operations.

What does it mean to be a Microsoft Certified Partner?
As a Microsoft Certified Partner, we have demonstrated expertise in Microsoft technologies and products. This certification ensures that we meet high standards of service and have access to exclusive resources, allowing us to deliver top-notch support for your Microsoft-related needs.

Can you provide support for teams working in multiple locations?
Absolutely, we specialise in supporting teams across various locations. Our remote support capabilities and cloud solutions enable seamless collaboration and connectivity, ensuring your staff can work effectively, no matter where they are.

What should I expect during the onboarding process?
During the onboarding process, we’ll conduct a thorough assessment of your current IT infrastructure and identify your specific needs. We’ll then create a customised support plan and guide you through implementation, ensuring a smooth transition to our services.

How do you ensure quick response times?
We prioritise quick response times by employing a dedicated support team and using advanced ticketing systems that allow us to track and address issues efficiently. Our average call answer time is just 5 seconds.

What measures do you take to maintain data security?
Data security is a top concern for us. We implement comprehensive security measures, including firewalls, encryption, antivirus software, and regular security audits, to protect your sensitive information from potential threats.

How often do you perform system maintenance?
We conduct regular system maintenance as part of our proactive support services. This includes routine checks, software updates, and performance optimisations to ensure your IT systems are always running at their best.

What is your approach to disaster recovery?
We have robust disaster recovery plans in place to ensure your business can quickly recover from unexpected incidents. This includes regular backups, recovery testing, and strategies to minimise downtime.

How do you handle software updates and patches?
Our team proactively manages software updates and patches as part of our IT support services. We monitor your systems and apply updates as needed to enhance performance and security.