Managed IT Support in London

Are you a London-based business feeling overwhelmed by your IT needs? We’re your solution. As a leading provider, we specialise in simplifying technology for small to medium-sized enterprises like yours. 

Our round-the-clock support, fixed-fee structure, and free IT assessment offer reliable, cost-effective solutions tailored to your needs. Book your no-obligation meeting today to discover how we can elevate your IT strategy.

Level Up Your IT

How We Can Our Managed IT Support Services Help You

We pride ourselves on offering a comprehensive suite of services designed to meet the unique IT needs of your business. Our solutions are tailored to ensure that you receive the right level of support for your specific requirements. Here’s how we can help:

Tailored Business IT Support

Our business IT support services are customised to fit your organisation’s goals and challenges. Whether you need help desk support, network management, or cybersecurity solutions, our dedicated team is here to provide responsive and reliable assistance that aligns with your business objectives.

We’ll tailor your service to your necessary requirements, such as:

• IT Infrastructure: We handle all aspects of your IT infrastructure, ensuring everything runs smoothly and securely. This proactive approach minimises downtime and enhances productivity.
• Co-Managed Services: For businesses that prefer to retain some control over their IT, our co-managed services provide the perfect balance. We work alongside your internal team to enhance capabilities and fill any gaps, ensuring a seamless operation.
• IT Project Outsourcing: Need to complete a specific project? Our experienced professionals can manage IT projects from start to finish, delivering results on time and within budget.
• IT Services: From cloud solutions to data backup and recovery, our broad range of IT services is designed to support your business’s growth and efficiency.

With us as your partner, you’ll benefit from tailored support that not only resolves issues but also drives your business forward. Let us handle your IT so you can focus on what you do best—growing your business.

Level Up Your IT

Real Feedback Real Results

“I have been impressed by the professional approach Proxar has taken thus far, and the level of attention to detail and technical assistance. Hence, I am very pleased to have you on board”

"The team are always helpful, friendly and professional”

“Thanks for such a speedy response to a frustrating issue. Thanks to the team for now sorting it, so it won’t happen again.”

5 sec.

Usual call
answer time

99%

Customer
satisfaction
score

40%

Tickets resolved
on initial call

74%

Tickets resolved
same business
day

Learn How We Did It

Business owners Trust Us

Proxar have been long-term partners with industry leaders such as Microsoft and Cisco and have a reliable and trusted partner network. Whether its sourcing the best equipment, solving complex problems or building new solutions, Proxar have the experience, skills and connections to help

What sets us apart:

• Unmatched Expertise: Our team of certified IT experts is always ahead of the curve, delivering cutting-edge solutions that keep your business competitive.
• Ironclad Security: Protecting your business is our top priority. Our advanced security measures, including state-of-the-art firewalls and regular security audits, safeguard your sensitive data from cyber threats.
• Business Continuity: Our robust disaster recovery and backup plans ensure minimal downtime, so your operations keep running smoothly, even in the face of unexpected challenges.
• Personalised Service: We take the time to understand your unique business needs and tailor our solutions accordingly.
• Proven Track Record: With over 15 years of experience, we’ve helped countless businesses thrive by optimising their IT infrastructure.
• Guaranteed Uptime: Our stringent SLAs, including guaranteed response and resolution times, ensure maximum uptime and minimal disruptions, keeping your business running smoothly.

When you choose us, you’re choosing a partner who is committed to your success.

Our Commitment to Managed IT Support

As a leading Managed Service Provider in London and Dubai, we’re committed to delivering exceptional IT solutions that drive business success. Our accreditations are a testament to our dedication to quality, security, and customer satisfaction.

• ISO Certified: Our ISO 9001:2015 and 27001:2017 certifications demonstrate our commitment to quality and security.
• Customer Satisfaction: Our 99% customer satisfaction score speaks volumes about our dedication to delivering exceptional service.
• Efficient Problem Resolution: We resolve 40% of tickets on the initial call and 74% on the same business day.

Ready to elevate your IT operations? Contact us today to learn how our tailored solutions can benefit your business.

We’re a Microsoft 365 Partner

As a certified Microsoft 365 Partner, we provide comprehensive solutions to streamline your operations and boost productivity. Our expert team leverages the power of Microsoft’s cutting-edge tools to deliver tailored solutions that meet your unique business needs. From email and cloud storage to advanced collaboration and security features, we’ll guide you through the entire process, ensuring a seamless transition and maximum return on your investment.

Level Up Your IT

Level Up Your IT

Why Choose Us for Your Managed IT Support

We’re more than just an IT service provider; we’re your trusted partner in navigating the complex landscape of technology. With a proven track record of delivering exceptional IT solutions for over 15 years, we empower businesses to achieve their full potential.

What Sets Us Apart:

Disaster Recovery and Backup: We have robust disaster recovery and backup plans to minimise downtime and ensure business continuity.

Unmatched Expertise: Our team of highly skilled IT professionals possesses in-depth knowledge and experience across a wide range of technologies.

24/7 Support: We’re committed to keeping your business running smoothly, offering round-the-clock technical support.

Rapid Response Times: Our average response time is a mere 5 seconds, ensuring swift resolution to any IT issue.

Flexible Contracts: We tailor our services to your specific needs, offering flexible contract terms to suit your business.

Proven Track Record: We’ve successfully partnered with industry leaders like Microsoft and Cisco, delivering reliable and innovative solutions.

Robust Security: Our advanced security measures, including firewalls, antivirus, and regular security audits, protect your sensitive data.

FAQ

What are managed IT services?
Managed IT Services involve outsourcing your IT operations to a professional provider. This means we take responsibility for monitoring, managing, and supporting your IT infrastructure, allowing you to focus on your core business activities.

Why do I need managed IT services?
Managed IT Services are essential for businesses looking to enhance efficiency, reduce downtime, and improve security. By partnering with Proxar, you gain access to expert resources and advanced technologies that may not be feasible to maintain in-house, ensuring your IT infrastructure remains robust and up-to-date.

What are the benefits of a managed service provider?
Partnering with a Managed Service Provider (MSP) like us offers numerous advantages, including:

• Cost Savings: Predictable monthly fees eliminate unexpected IT costs.
• Proactive Support: Continuous monitoring and maintenance reduce the risk of downtime.
• Expertise: Access to a team of experienced professionals who specialise in various IT domains.
• Scalability: Flexible services that can grow with your business needs.

What steps should I take to choose the right managed service provider?
Selecting the right MSP involves several key steps:

1. Assess Your Needs: Identify the specific IT challenges your business faces.
2. Research Providers: Look for MSPs with a strong track record and industry experience.
3. Evaluate Services: Ensure the provider offers services that align with your needs, such as cybersecurity and cloud solutions.
4. Check References: Ask for testimonials and case studies from other clients.
5. Discuss Support: Understand the provider’s support model, response times, and communication channels.

What are IT-managed service providers?
IT Managed Service Providers (MSPs) are companies that deliver a range of IT services, including infrastructure management, cybersecurity, and technical support. They operate on a subscription model, allowing businesses to access comprehensive IT support without the overhead of an in-house team.

Can you provide an example of a managed service?
One common example of a managed service is managed network security. This service includes continuous monitoring, threat detection, firewall management, and incident response, ensuring your business’s network is protected from cyber threats.

What are typical IT management costs?
IT management costs vary based on the scope of services required, the size of your organisation, and the complexity of your IT infrastructure. Get in touch with us today to receive a tailored quote to your business’s needs.

What’s the difference between IT support and managed services?
IT support typically involves reactive assistance for specific issues, such as troubleshooting or fixing problems as they arise. In contrast, managed services focus on proactive management and monitoring of your IT systems, minimising issues before they impact your business.

What type of IT support do I need?
The type of IT support you need depends on your business size, industry, and specific challenges. Our experts can help you assess your requirements and recommend the most suitable services, whether you need fully managed support or specific assistance like cybersecurity or cloud solutions.

Can we visit your office if there’s a problem?
Absolutely. While our primary goal is to provide remote support quickly and efficiently, we understand that some issues may require an on-site visit. Our team is ready to come to your location to resolve any critical problems, ensuring minimal disruption to your operations.