24/7 IT Support Services

In today’s digital landscape, your business’s success hinges on the reliability of your IT systems. We recognise the critical need for around-the-clock support, which is why we offer comprehensive 24/7 IT support services tailored for organisations across London and the UK. With our dedicated team of IT professionals standing by at all hours, you can focus on growing your business, knowing that your technology infrastructure is in expert hands. Get your FREE quote today.

Level Up Your IT

The Proxar Advantage

• Round-the-Clock Support: Our IT support desk really is available at all hours of the day and every day of the week, including bank holidays. So you’ll never be left unsupported.
• Expertise You Can Trust: Our team comprises seasoned IT professionals with extensive industry experience, ready to tackle any challenge that comes your way.
• Rapid Response Times: We pride ourselves on our fast response times, ensuring that your issues are addressed promptly to minimise disruption.
• Comprehensive Coverage: Our support extends across a wide range of IT services, from cloud solutions to data security, providing a holistic approach to your IT needs.

Real Feedback Real Results

“I have been impressed by the professional approach Proxar has taken thus far, and the level of attention to detail and technical assistance. Hence, I am very pleased to have you on board”

"The team are always helpful, friendly and professional”

“Thanks for such a speedy response to a frustrating issue. Thanks to the team for now sorting it, so it won’t happen again.”

5 sec.

Usual call
answer time

99%

Customer
satisfaction
score

40%

Tickets resolved
on initial call

74%

Tickets resolved
same business
day

Learn How We Did It

Why IT Support is Essential

With our comprehensive 24/7 IT support service, you can ensure your technology operates seamlessly, allowing your team to focus on what they do best. Here’s what you can expect:

• Proactive Monitoring: We continuously monitor your systems, identifying potential issues before they become problems. This proactive approach minimises downtime and enhances performance.
• Immediate Access to Experts: Our dedicated team is available around the clock. Whether it’s a minor inquiry or a major incident, help is just a call away, ensuring that you never have to face IT challenges alone.
• Remote Support: We utilise advanced remote support tools to address most issues swiftly without the need for on-site visits, minimising disruption to your operations.
• Escalation Protocols: For more complex issues, our escalation protocols ensure that the right specialists address your concerns quickly, ensuring efficient resolutions.
• Tailored Solutions: We understand that every business is unique. Our services are customisable, providing you with solutions that fit your specific IT needs and goals.

The Benefits of 24/7 IT Support

By choosing us for your 24/7 IT support, your business will experience a range of significant benefits:

• Increased Productivity and Efficiency: With our support handling your IT issues, your employees can focus on their core responsibilities without the distractions of technical difficulties.
• Always-On Support: Our 24/7 availability means you have peace of mind knowing that expert assistance is always there when you need it—no matter the time or day.
• Cost-Effective Solutions: Outsourcing your IT support can reduce overhead costs associated with hiring and training in-house staff. Our services provide high-quality support at a fraction of the cost.
• Overnight System Monitoring: While your team rests, we monitor your systems to ensure everything runs smoothly. Our overnight checks can prevent issues before they impact your business, allowing for a fresh start each day.
• Geographic Flexibility: Whether you operate in one location or multiple regions, our international IT support ensures consistent service across all your business locations, so you’re always covered.
• Out-of-Hours System Updates: We handle essential updates and maintenance during off-peak hours, ensuring that your systems are always up-to-date without disrupting your daily operations.

Make the Smart Choice for Your Business

Choosing Proxar IT Consulting means partnering with a team that prioritises your success. With our experienced experts providing 24/7 IT support, you’ll enhance your operational efficiency, minimise disruptions, and safeguard your technology investments.

Our Commitment to Outstanding IT Support

We proudly serve as a premier Managed Service Provider in London and Dubai, dedicated to delivering innovative IT solutions that empower your business. Our unwavering commitment to excellence is reflected in our prestigious accreditations and our relentless focus on client satisfaction.

Our Accreditations Speak Volumes

• ISO Certified Excellence: Our ISO 9001:2015 and ISO 27001:2017 certifications highlight our dedication to maintaining the highest standards of quality and security, ensuring your IT environment is robust and reliable.
• Customer-Centric Approach: With a stellar 99% customer satisfaction score, we prioritise your needs and work diligently to exceed your expectations, making your success our top priority.
• Rapid Problem Resolution: We pride ourselves on efficiency, resolving 40% of support tickets on the first call and 74% on the same business day, minimising downtime and keeping your operations running smoothly.

Unlock Potential with Microsoft 365

As a certified Microsoft 365 Partner, we offer customised solutions that enhance your workflow and productivity. Our expert team empowers you to make the most of Microsoft’s cutting-edge tools, guiding you through a seamless implementation process that maximises your investment.

FAQ

Who might need this service?
Our 24/7 IT support is ideal for businesses of all sizes, from startups to large enterprises, that rely on technology for their operations. Whether you face complex IT challenges, need ongoing support for critical systems, or simply want peace of mind knowing expert assistance is always available, our services cater to your needs.

Do you really offer cover 365 days a year?
Absolutely! We provide continuous IT support 365 days a year. Our dedicated team is always ready to assist you, ensuring your technology remains operational, secure, and efficient, no matter the time or day.

Can you offer us 365 business cover for short periods?
Yes, we can tailor our services to meet your specific requirements, including providing 365-day support for short periods. Whether you need temporary coverage for a project or during peak business times, we can create a flexible plan that suits your needs.

Can you visit our company after hours?
Certainly. Our team is available for on-site visits after hours as needed. We understand that some issues may arise outside of regular business hours, and we’re committed to ensuring your operations remain uninterrupted.

How flexible are your IT support services?
Our IT support services are highly flexible. We offer customisable solutions that can be adapted to fit your business model, growth trajectory, and specific IT requirements. Whether you need dedicated support during certain hours or additional services for special projects, we work with you to create a plan that works best for your organisation.