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In a survey conducted by the BBC, 70 per cent of 1,684 workers asked thought they would never return to the office full time. The significant number of businesses adopting hybrid and remote work setups has upped the demand and complexity of IT support that UK companies require. Due to the impact of the pandemic on office life, IT support is more important than ever, not just in keeping processes and systems running but in maintaining productivity in an increasingly remote workforce.
For most businesses, some degree of IT support is almost always necessary to run operations seamlessly. If you are thinking of hiring in IT support but don’t know what to look for when evaluating IT support companies in the UK, this guide can help. Here are some tips on finding the most reliable and trusted IT support company for your business’s unique needs.
Before starting your search, it’s worth spending some time working out what kind of services you are looking for from an IT company. Perhaps it would benefit your business to start moving your operations to the cloud, in which case you know to search for an IT company specialising in cloud services, or at least offering that type of service alongside a menu of other options. Maybe your company would benefit from support with issues and day-to-day problems related to computers, emails, or network servers. If that’s the case, look for an IT company that offers help desk support as one of its services.
Discuss with your staff what kinds of IT services would most help improve productivity and make running the business easier before starting your search. Having a better idea of what you’re looking for from the outset will help you filter and narrow down the list of IT support companies to choose from, making your search easier.
Every reputable IT support company should have a website where you’ll be able to see details of their services, their specialisations, their contact details, and other important information about the company. Search engines will provide you with a list of IT support companies in the UK, so you can narrow down your options and compare services and pricing models across different IT companies. Ideally, you want providers’ websites to be clear and transparent enough to give you the information you need to decide whether to add them to your shortlist for further investigation.
While you’re looking for IT companies’ websites that are a good source of information about their products and services, be aware that they will rarely give you any meaningful insight into the quality of their customer service. Client reviews and testimonials, on the other hand, will provide you with actual feedback from users of particular companies’ first-hand experiences.
When reading reviews about any IT support company, make sure you read several reviews, preferably from different websites and preferably from independent sources. Don’t base any final decision on just a couple of positive or negative reviews but do look at the ratio of positive to negative comments. Make a list of the good (and bad) points as reviewed by actual clients, and bear these in mind when making your final decision.
The best IT support companies in London will be able to provide concrete evidence of some or all of the following qualities:
Ask about their typical response times to queries if you contract with them. You need an IT company that will acknowledge and address urgent issues, such as your website being down or email not working, as quickly as possible. Other issues like setting up a new user on the company’s computer systems or offering advice on changing passwords, for instance, may not require an immediate response. However, you should be told roughly how long it might take for the company to resolve lesser issues as well as critical ones, so your staff can plan around that. IT support companies should enhance your business’s productivity, not hinder it.
IT-related problems can hit at any time and for many companies, having support services 24/7 is critical.
All businesses, but particularly small to medium-sized ones, have to work hard at developing trust with their customer base. That’s a relationship that can be destroyed in moments if your IT lets you down at a critical point in time – if customers are unable to place orders online for a period of time, for example. Likewise, cyberattacks can come out of the blue any time of the day or night – these can affect not just your business’s performance but also your customers’ perceptions of your brand. You need an IT company that is readily available to deal with such issues no matter when they occur.
The company you choose doesn’t necessarily have to have experience in all fields of IT, especially if you opt for a small firm. However, don’t forget that your business may have different needs as it grows, so selecting one that could potentially provide additional services in future could be wise if you already have plans to develop your own services for customers. Equally, check the IT firm is well-established (you don’t want your company to be a guinea pig for a newly formed company) and make sure its employees have plenty of experience in the specific IT services you are looking for.
Look for an IT support company that makes use of the latest in technology. The IT industry is constantly changing; and you want your UK business to stay at the forefront of its field. Look for IT support that will enable your business to stay up to date with the latest technologies and the capability to integrate new features and system upgrades in your place of work seamlessly without disrupting your business operations.
Are you looking for a reliable IT service provider within the UK? We recommend you give our services a try here at Proxar IT Consulting. We offer a wide range of IT services that can be tailored to your company’s requirements, including IT consultancy, cloud services, 24/7 IT support, managed IT services, and more.
Feel free to contact us via the contact form available on https://www.proxar.co.uk/contact-us/. Alternatively, you can also email us at firstname.lastname@example.org. If you want to get in touch by phone, call us on +44 (0) 203 515 5555.
An IT support company ensures your company’s devices and IT infrastructure run smoothly while your data is kept secure. It may be responsible for installing new software and hardware and providing technical support to your staff to minimise operational downtime. In short, it will assist with your company’s device, software, and data management, overseeing security and fixing bugs.
Top criteria to look for when hiring IT professional companies include:
Here are the services that IT expert companies typically offer their clients:
The main reason for hiring a local IT specialist firm is the provision of on-site support when needed. IT issues requiring on-site support can crop up, and when they do, you want technicians nearby to resolve them. If you hire an IT firm that only offers remote services, you may have to find a different company to assist you on-site.
If you’re searching for an “IT support company near me” on the Internet, use these tips to find the best one:
Regardless of a company’s size, Information Technology will play a crucial role. It helps companies work more efficiently and maximise productivity, ensuring that their operations run smoothly. Technology can boost growth and improve processes. Without technology, companies simply won’t manage to stay afloat in today’s competitive and globalised market.
As your business grows, you will need to upgrade your technology to suit. New technologies generally require an expert to handle and manage them. This is where an IT support service provider comes into play. Check the following for the best possible IT support company:
There are plenty of IT support companies on the market. Here are some factors to consider when choosing one.
Hiring an IT support service provider has different benefits for each UK company, but here are the common ones.
If you’re looking for the best IT support service provider in London or in the UK, visit Proxar IT Consulting. We have been providing comprehensive IT solutions and services to businesses for more than a decade.