IT Support Contract Packages

Here at Proxar IT, we provide a range of IT support packages to suit the needs of your organisation, regardless of your industry. We have three IT support contract packages to choose from, Basic, Gold and Platinum. So you’ll be sure to find a package that strikes the right balance between your organisation’s technical requirements and its budget.

Our IT support packages cover things such as server monitoring, on-site engineer visits and ongoing support. So overall, we make sure that your systems remain operational, highly available and secure at all times.

Basic IT Support Contract Packages

Our Basic IT support package offers proactive monitoring for all servers, network devices and services. And we provide this on a 24 hours a day, 7 days a week basis within a 4 hour response time. We also offer server and desktop housekeeping. This will incorporate essential maintenance, updates and cleanup on a quarterly basis.

You also get to benefit from unlimited email, telephone and remote support. As well as proactive business hours support. And to complete the package, our network support includes both wired and wireless networks. As well as IT documentation infrastructure. With our Basic support, you’ll also have the option of an on-site engineer visit for up to one day per week.

Gold IT Support Contract Packages

When you invest in a Gold IT support package you can enjoy all of the aforementioned benefits. Additionally, you’ll receive bi-monthly server and desktop housekeeping, and a  faster response time of two hours. As well as this you can receive on-site engineer visits of up to two days. And our support is extended to 8am-8pm on weekdays.

Other extras that distinguish the Gold from the Basic IT support package include local and online backup maintenance. As well as network support including VPN and an annual review and consultancy on IT strategy. We’ll also provide monthly reports of IT infrastructure. And we’ll manage existing warranties with both hardware and software vendors with the ability to liaise with existing third-party software providers.

Platinum IT Support Contract Packages

Finally, you have the option of the Platinum IT package. And with this, we offer monthly server and desktop housekeeping. As well as this, you’ll have a response time of just one hour. And you can have on-site engineer visits of up to five days a week.

Other elements that separate Platinum from the Basic or Gold IT support package include support on a 24 hours, 7 days a week basis. You’ll also receive a quarterly review and consultancy on IT strategy and disaster recovery planning. As well as this, we’ll provide performance monitoring and capacity planning. And we can give you advice and guidance about new technologies from hardware and software vendors.


All in all, our IT support packages encompass the full range of contract benefits that you would expect from an industry-leading consultancy. With a choice of three packages, you can avoid spending money on IT support services that you don’t actually require. Or ones that don’t make financial sense for your firm in the present economic climate. So for more information please contact us today.