IT Support Calculator

1. Basic Information

Include Licensing

Service Level Agreement (SLA)

Support Help Desk Hours
Extended Support Hours (24/7)
Supported
Additional Supported Features
Email Support
Telephone Support
Remote Support
24/7 Proactive Monitoring
Response Times
Maintenance
Backups Management
Service Review
Assigned Account Manager
Reporting and Diagrams
Warranty Management
Liaising with third party Software providers
Disaster Recovery Planning
Consultancy on IT Strategy
Advice & Guidance on new hardware & Software vendor Technology

2. Security level

Authentication
Conditional Access lock down
Identity Protection
Privileged Identity Management (PIM)
Entitlement Management
Anti-phishing
Real-time detections
Safe attachments
Safe links
Advanced Hunting
Evaluation lab
Endpoint Detection and Response (EDR)
Vulnerability Scans and Management

3. Additional Security Options

Email Security
Web Filtering
24/7 IT Support
Vulnerability Scans and Management

4. Advanced features and devices

Features

Intune
Autopilot

Devices

Firewall
Switch
Wi-Fi
Server Hypervisor
Server (Virtual Machine)
Printer