What Does A Managed IT Support Company Do?

Increasingly, many companies are opting to hire in managed IT support in order to improve their operations. Typically, businesses outsource such needs to a third-party IT support company instead of the expense of establishing an in-house team. IT support companies that provide this type of service are also referred to as Managed Service Providers, or MSPs.

Depending on the nature and terms of the agreement, a managed IT support company can handle a client’s IT system either fully or in part. This blog discusses the types of roles a managed IT support company may play in depth. This includes the services and products they offer and other important information about managed IT support companies.

who offers the best managed it support services

Procuring IT equipment

Under a standard Service Level Agreement (SLA), the client will be responsible for purchasing the required IT equipment, and the IT support company is solely responsible for monitoring, problem-solving, and maintenance of that equipment. The services provided by the MSP, the metrics for successful delivery, and the amount and extent of the work that will be carried out will all depend on the terms of the contract agreed by the two parties.

why hire managed it support

Services offered by managed IT support

This section discusses some of the services and products offered by managed IT support London companies.

1. Managed network and infrastructure

In the main, IT support companies provide all the required systems for your network. Some of the services they offer include installing and setting up LAN networks, WAPs, and other systems needed for establishing a network infrastructure as required by your business. Aside from setting up and maintaining the network, the managed service provider is also responsible for implementing backup systems and handling data storage.

2. Managed Security

Managed security is a blanket term for implementing and running anti-malware and security systems, whether software- or hardware-based. IT support companies are responsible for all of the tasks that fall under the heading of cybersecurity, which includes updating virus definitions, running malware scans, and hardware maintenance, to name but a few.

3. Managed File System Services

Under this type of managed service, a managed IT support UK company will provide remote assistance with your files and data. Businesses that can make the best use of this service are those that have complicated file systems or websites that host content on their platform.

4. Managed cloud services

Cloud services have been growing in popularity in recent years. “Cloud services” is the blanket phrase for all cloud-based services offered by IT support companies. With managed cloud services, support companies will carry out their responsibilities over the Internet rather than locally on the ground.

The payment for cloud-based services tends to be computed based on usage. Managed cloud services include cloud-based servers and storage, cloud-based computing, virtualisation services, cloud-based applications and operating systems, and more.

5. Managed Software as a Service (SaaS)

Managed Software as a Service is a product offered by IT companies that entails regular, ongoing payments using the subscription model as the payment method. The software is either available via cloud access or local installation; or a combination of the two. Examples of managed SaaS include communication software that requires payment for certain calls, anti-virus software, Microsoft Office, and Adobe Cloud.

Working with an IT service company can offer your business many benefits. For one thing, no matter what industry you operate in, whether that’s finance, education, or healthcare, you must comply with certain policies and regulations regarding IT, systems, and data held, for instance. Using the right IT professionals guarantees that you will be compliant with the regulations and parameters that your organisation needs to adhere to. What’s more, as part of their role, IT support companies stay at the forefront of the ever-changing world of tech, so having such a team on your side can help your business stay ahead of your competitors.

how to find managed it support

Work With One Of The UK’s Best IT Companies

Are you looking for a managed service provider in London? You should check out Proxar IT Consulting. We are a professional IT consulting, support, and hosting services company based in London, providing outstanding IT support for small to medium businesses.

We are one of the fastest-growing IT companies in the UK, working with various clients from different industries. Our comprehensive IT solutions and services focus on data migration, management, and network design.

The managed IT services we offer here at Proxar IT Consulting include IT support, data centre network support, Microsoft software support, Windows server support, and more. Alongside our managed IT services, we also provide cloud services, consulting services, help desk support, and professional IT services.

We are also a certified IT company, achieving certifications from high profile vendors including Red Hat, Cisco, and ITIL.

If you have any questions about our services or would like to discuss what we could do for you, please phone us at +44 (0) 203 515 5555. Alternatively, use our contact form at contact-us or via email at general@proxar.co.uk to get in touch.

FREQUENTLY ASKED QUESTIONS

What is managed IT support?

When a company outsources certain IT functions to a third-party provider, known as a Managed Service Provider (MSP), this is referred to as managed IT support. These outsourced duties can range from simple maintenance of IT equipment and other services to complete IT team outsourcing.

What do managed IT services include?

Managed IT services can save businesses on staffing costs, depending on the package you sign up to. Outsourcing IT services means you can take advantage of any specialised functions that your business may require. These include cloud application and infrastructure management, server and network management, and virtual Chief Technology Officer (CTO) services.

What are the different types of managed IT services?

Managed IT can include a host of services that can boost a company’s operational efficiency. These include, but are not limited to:

  • managed cloud infrastructure
  • managed networks and infrastructure
  • print services
  • support services through a managed IT helpdesk.
  • managed security
  • managed communication services
  • Software as a Service (SaaS)
  • managed wireless and mobile computing

Why are managed IT services important?

Nearly every business’s capacity to function efficiently nowadays is reliant on technology. Contracting with a managed IT service to smoothen out processes can help organisations save money, improve efficiency and competitiveness, and enable scalability — all while ensuring a safe and controlled IT infrastructure.

Do you need managed IT services?

A major reason for using managed IT services, other than the benefit of affordable managed IT support pricing in the UK, is the need to keep your business’s IT infrastructure running efficiently and reliably. IT-related problems can cause unnecessary costs and loss of productivity. Managed IT services lead to significant cost reduction and an improvement in the return on investment.

What are the benefits of managed IT services?

Here are some benefits available from managed IT assistance:

  • Avoidance of sunk and operational costs
  • Up-to-date cybersecurity support
  • Greater compliance with data regulations
  • Working side by side with experienced IT staff
  • Faster response times when problems arise

Things Managed IT Support Can Do To Help Your Business

Business owners and managers need to keep a tight grip on all aspects of their companies to guarantee that everything is running cost-effectively and efficiently. Here are five ways managed IT services can help your business:

  • Enhance Your Efficiency

Managed IT services will ensure all of your systems are performing at their best. As well as enhancing productivity, that gives you the assurances you need to embark on bigger and more exciting initiatives in the future.

  • Keep Your Website Up

The last thing you want is a severe site malfunction that results in hours or days of downtime. That could lose you tens of thousands of pounds in revenue before you even realise there is a problem.

  • Aid In Customer Service

You want to know that your company can offer its customers the best possible service. Having managed IT support can assist greatly in this respect.

  • Help Build Your Brand

People will readily give you the recognition you deserve when they experience the best possible quality services. This will serve as the foundation for your brand.

  • Heighten Security

You can’t afford to fall behind when it comes to improving your security. In this respect, hiring an IT support agency with the appropriate abilities and experience delivers the best results. New types of cyber assault methods appear regularly, so the more secure your company is against them, the safer it will be in the long run.

Why Small And Mid-Sized Businesses Are Turning To Managed IT Services

With a shortage of talented IT personnel in the market, increasing numbers of businesses are turning to managed services so they can focus their internal professionals’ time and effort on growing and improving their businesses. The external IT specialists, meanwhile, ensure their technology is up-to-date and running efficiently.

Here are three areas in which firms are benefiting from today’s managed IT services:

Advanced Technology Access

It is hard to recruit top-level IT expertise, whether you have an internal IT department or rely on an outside source. You gain far more than any single individual could deliver when you hire a certified managed services provider. Top-tier managed service providers stay ahead of the latest technologies and tried-and-true delivery methods. Best-of-breed managed services providers smooth out essential business processes and help their clients flourish, in addition to the provision of reliable technology.

Business Alignment

When you partner with a managed services provider, your organisation’s talent can focus on the things that matter most to the business’s bottom line, as well as the things that your employees care about.

A managed services company is passionate about delivering information technology services. In fact, both firms’ goals are aligned in a managed services relationship. Managed services companies are dedicated to ensuring that your systems are working at peak performance, allowing your company to get the most out of its people and technology.

Cost Control

In three primary areas, managed services can help with cost control and investment efficiency. The first is the strategic outsourcing of an organisation’s IT support and maintenance to a certified provider. Organisations that use this solution also receive access to a highly skilled IT team without having to fund employee benefits, holiday pay, training or recruitment costs when individuals leave the organisation. Finally, there are also hidden cost savings in the availability of talent.

Many small and medium-sized businesses cannot afford a full-time IT team, so they typically outsource projects or highly technical needs to an outside firm. Proxar IT Consulting is here to take some of the burden off your shoulders through our first-class managed IT solutions. Call one of our representatives to learn more about our services.