Understanding IT Support Pricing
Determining the cost of outsourced IT Support involves considering various factors. Our approach includes consultations to ensure we provide a service that meets your goals and requirements.
We understand the challenge of finding clear pricing for quality IT Support. Our IT Support cost calculator below offers a transparent view, helping you budget for outsourcing your IT needs. Additionally, it can highlight potential savings compared to maintaining an in-house team.
why your pricing is based on the number of users and devices/servers?
For each “endpoint” (whether a workstation or server) we manage, there are associated software and costs necessary to support that device. This comprehensive support allows us to provide asset management, warranty management, and device control. The per-user cost is allocated to ensure your users receive assistance from our award-winning service desk. Many organizations have a varied number of devices per user, such as desktops, tablets, and laptops, necessitating tailored support solutions.Is there a minimum contract term?
The minimum contract term is 12 months, with additional options for 24 and 36-month terms.Do you charge for call-out services?
We do not impose extra charges for call outs.Are there any charges for setting up workstations?
There are no additional charges for workstation setups.Are there fees associated with setup and onboarding?
For organizations with fewer than 200 users, setup and onboarding are provided at no additional cost.
Since 2008 our business was growing and gathering the customers in the UK – mostly in London – but since 2012 a significant number of customers have been requesting our expansion to Middle East. As a result, since 2018 we have started providing IT Support Calculator in Dubai.