Managing a small business is by no means a small task. The list of things to do can feel endless: from paying suppliers and managing employees to marketing and operations, it’s easy to feel as though there’s not enough hours in the day to even look at all your tasks, never mind complete them. 

For many small business owners in the UK, IT can be an additional, unnecessary hassle. It’s no surprise that many turn to outsourced IT support providers to provide the expertise required to navigate the complex world of information technology.  

Level Up Your IT


If you’re a small business owner unsure where to get started when it comes to IT, this article is for you. It’s your guide to understanding the pivotal role of IT support and the decisions you need to make to leverage it effectively. We’ll begin by exploring the significance IT support plays in any business, no matter the size, before considering the different types of IT support available. Finally, we’ll take a look at how you can choose the right IT support provider and what that entails. 

Let’s jump straight in! 

The role of IT Support in small businesses 

It may not be obvious at first glance, but IT support is often the cornerstone of small business operations. It not only tends to the daily running of your business but also holds the potential to transform your company for good. 

How so? Well, IT Support: 

Ensures seamless operations 

By providing a robust and responsive IT infrastructure, IT support enables the uninterrupted flow of critical business processes. From maintaining servers and networks to troubleshooting software issues, IT support stands as your silent guardian to ensure than any technology-related disruptions are minimised or eliminated. Whether it’s maintaining email communication, managing data, maintaining your website, or troubleshooting technical glitches, IT support is indispensable for keeping your business running smoothly.

Improves productivity and efficiency 

Efficiency, efficiency, efficiency. It’s no secret that productivity and efficiency lend small businesses a competitive edge. When employees can rely on their IT systems to work smoothly, it translates into uninterrupted productivity.

IT support can provide tools, solutions, and strategies that streamline your processes, automate routine tasks, and reduce downtime.. A dependable IT support system ensures that all cogs in the business machinery turn harmoniously, ultimately leading to improved operational efficiency and customer satisfaction. Small businesses, in particular, stand to benefit immensely from this reliability, as resources may not be available to resolve any IT-related issues causing costly outages.

With expert IT guidance, your business can achieve more with fewer resources, leading to increased productivity and a competitive edge.

Offers a cost-effective and scalable solution

What business isn’t looking for value for money? It may seem surprising, but one of the remarkable advantages of IT support is its cost-effectiveness, especially for small businesses. By outsourcing IT services, you gain access to a team of professionals without the overhead of hiring and training in-house staff. Additionally, you can scale your IT support as needed, ensuring you only pay for the services you need – handy when your business is growing or experiences fluctuating demand. 

Mastering Cybersecurity

Prioritises cybersecurity

The need for small businesses to prioritise cybersecurity has never been more critical. Cyber threats are on the rise, with malicious actors targeting organisations of all sizes, including small businesses. 

This is where IT support is vital. Firstly, IT support providers possess the expertise to assess, identify, and mitigate potential vulnerabilities in your small business’s digital infrastructure. They can implement robust security measures, such as firewalls, antivirus software, and intrusion detection systems, which are often beyond the scope of what small business owners can handle on their own. This proactive approach helps safeguard sensitive data, including customer information and financial records, against cyberattacks.

Level Up Your IT

Secondly, IT support assists small businesses in the UK, in staying abreast of the rapidly evolving threat landscape. Cyber threats are continually evolving, becoming more sophisticated and elusive. IT professionals are well-versed in the latest cybersecurity trends and can adapt security measures accordingly. They provide ongoing monitoring and updates to protect against emerging threats, ensuring that a small business’s defences remain current and effective. 

Additionally, IT support providers can educate small business employees about best practices for cybersecurity, enhancing the organisation’s overall security posture. By partnering with IT support, small businesses not only protect themselves from potential financial losses and reputational damage resulting from cyber incidents but also demonstrate their commitment to maintaining the trust and confidence of their customers and stakeholders – a win-win in anyone’s book. 

Keeps you up to date with the latest innovations

IT support can keep your small business competitive and resilient in today’s fast-evolving business landscape by making sure you’re up to date with technological advancements. In doing so, IT support enables small businesses to identify new opportunities, streamline operations, and meet changing customer expectations. 

For instance, staying in the know about emerging technologies like cloud computing, artificial intelligence, and data analytics can empower small enterprises to optimise their processes, enhance customer experiences, and make informed decisions based on data-driven insights. Ignoring these technological shifts can leave your organisation at a disadvantage as your larger competitors are likely to harness these innovations to gain a competitive edge. By embracing IT trends and innovations, small businesses position themselves not only to thrive in their industry but also to adapt to shifting market dynamics and remain agile in the face of change.

Why consider outsourced IT support? 

Small businesses have various options when it comes to securing IT support. However, many small businesses and organisations opt for managed IT services to outsource the management and maintenance of their IT infrastructure and systems to experts who specialise in technology solutions.

Managed IT services 

A comprehensive and proactive approach, you may also hear managed IT services referred to as outsourced IT support. What it boils down to is a model that involves partnering with a third-party provider, or Managed Service Provider (MSP) that takes full responsibility for managing your IT infrastructure and systems.

The core features of managed IT services include:

By outsourcing IT management to a trusted MSP, small businesses can benefit from improved operational efficiency, reduced downtime, enhanced cybersecurity, and the freedom to focus on their core business activities while leaving IT complexities in expert hands.

When deciding whether a managed IT service is right for your business, it’s important to consider whether your business is more likely to need a monthly service or a pay-as-you-go model. This choice will depend on budget, the nature of your operations, and the type of IT support you see yourself needing in the future. 

How to pick the right IT Support provider for a small business? 

Choosing the right IT support provider is a critical decision for small businesses. To ensure a successful partnership, start by conducting thorough research and due diligence. Begin by assessing your specific IT needs and budget constraints. Once you have a clear understanding of your requirements, consider the following factors when evaluating potential IT support providers:

Taking the time to carefully assess potential IT support providers based on these criteria will help you select a partner that not only meets your current IT needs but also aligns with your long-term business goals.


It’s important not to overlook the role of IT support when running a small business. Effective IT support underpins the seamless operations, efficiency, and security necessary for success in today’s digital age. 

Having read this article, the need for IT support should be clear, as should the benefits you can expect from an outsourced IT partner. If you’re looking for an MSP that meets the right level of expertise, quality, and cost-efficiency that your small business needs to thrive, Proxar can help. A trusted name in the IT support industry, we offer tailored IT services specifically designed to meet the unique needs of small businesses. Our team of experienced professionals offer IT solutions that encompass proactive problem-solving, comprehensive IT support, and a focus on cost predictability, making us a reliable choice for small businesses across the UK. 

If you’d like to know more about the services we provide, get in touch today or explore our dedicated IT support for SMB here.