Server Support

Proxar IT Consulting provide Server Support, which is essentially a Server Administrator who is responsible for maintaining your server(s) to provide full functionality to the users and connecting devices. 

Whether you have a physical or virtual server located within your office, a comms room or even a data centre, all servers should be regularly maintained. We specialise in on-site and remote server support, our certified, knowledgeable and highly experienced staff who are able to work on all Microsoft builds ranging from the current Microsoft supported (Windows Server 2019/2016/2012) to even unsupported 2008 R2/2003/2000 as well as Linux Servers with a preference on RedHat or Ubuntu distributions. 
The service which Proxar IT Consulting provides can be utilised in one of two ways: 
(i). Via a fully managed support contract
(ii). Server Support only (i.e without user and workstations support) 

Maintaining a server from a security/vulnerability perspective is just one aspect of a Server Administrators role  

Server Software Maintenance – updating the Server with Microsoft, Windows and runtimes Updates 
Server Hardware Maintenance – ensuring physical components within are working correctly 

Server Security – Adhering to best security practises  

Server Resource objects access and permissions – User accounts and permissions to data/applications 

Server Services and functionality – Ensuring that all services which run on that server are working 

Server Monitoring – Proactive monitoring will alert you of problems (minor/major) before others in the business make you aware there is a problem 

Server break fixes – If something stops working, the problem needs to be identified and fixed so that it doesn’t re-occur again 

Support & Hours Silver Gold Platinum 
Unlimited E-Mail, Telephone and Remote from approved person(s)    
24/7 Proactive Monitoring for all Servers, Network Devices and Services    
Server Hardware Monitoring (Physical only)    
Documentation of IT Infrastructure    
Monday – Friday 9am – 5:30pm Support Hours (excluding Bank Holidays)    
Monday – Friday 8am – 6pm Support Hours (excluding Bank Holidays)    
24/7 Emergency only Support    
Response Time (within 4 hours)    
Response Time (within 2 hours)    
Response Time (within 1 hours)    
Emergency/scheduled On-Site Engineer (up to 1 per month)    
Maintenance Schedules Silver Gold Platinum 
Quaterly Server & Desktop Housekeeping (Essential Maintenance, Updates & Cleanup)    
Every other month Server & Desktop Housekeeping (Essential Maintenance, Updates & Cleanup)    
Monthly Server & Desktop Housekeeping (Essential Maintenance, Updates & Cleanup)    
Advanced Support Silver Gold Platinum 
Server Security (maintaining best practices)     
Optional Extras 
Break Fix issue (x1) 
Add Active Directory Administration Services (creating users, assigning permissions) 
Increase support hours to 8am until 8pm 
Include Saturday emergency only support 9am until 5pm 
Include Sunday emergency only support 9am until 5pm 

Microsoft Windows Server versions:

Windows Version Release data Release version Editions Mainstream Support until Extended Support Until 
Windows Server 2019 November 13, 2018 NT 10.0 Windows Server 2019 Essentials 
Windows Server 2019 Standard 
Windows Server 2019 Datacenter 
January 9, 2024 January 9, 2029 
Windows Server 2016 October 12, 2016 NT 10.0 Windows Server 2016 Essentials 
Windows Server 2016 Standard 
Windows Server 2016 Datacenter 
January 11, 2022 January 12, 2027 
Windows Server 2012 R2 October 17, 2013 NT 6.3 Windows Server 2012 R2 Foundation 
Windows Server 2012 R2 Essentials 
Windows Server 2012 R2 Standard 
Windows Server 2012 R2 Datacenter 
October 9, 2018 October 10, 2023 
Windows Server 2012 September 4, 2012 NT 6.2 Windows Server 2012 Foundation 
Windows Server 2012 Essentials 
Windows Server 2012 Standard 
Windows Server 2012 Datacenter 
Windows MultiPoint Server 2012 
October 9, 2018 
 October 10, 2023 
Windows Server 2008 R2 October 22, 2009 NT 6.1 Windows Server 2008 R2 Foundation 
Windows Server 2008 R2 Standard 
Windows Server 2008 R2 Enterprise 
Windows Server 2008 R2 Datacenter 
Windows Server 2008 R2 for Itanium-based Systems 
Windows Web Server 2008 R2 
Windows Storage Server 2008 R2 
Windows HPC Server 2008 R2 
Windows Small Business Server 2011 
Windows MultiPoint Server 2011 
Windows Home Server 2011 
Windows MultiPoint Server 2010 
January 13, 2015 January 14, 2020 
Windows Server 2008 February 27, 2008 NT 6.0 Windows Server 2008 Standard 
Windows Server 2008 Enterprise 
Windows Server 2008 Datacenter 
Windows Server 2008 for Itanium-based Systems 
Windows Server Foundation 2008 
Windows Essential Business Server 2008 
Windows HPC Server 2008 
Windows Small Business Server 2008 
Windows Storage Server 2008 
Windows Web Server 2008 
January 13, 2015 January 14, 2020 
Windows Server 2003 R2 December 6, 2005 NT 5.2 Windows Small Business Server 2003 R2 
Windows Server 2003 R2 Web Edition 
Windows Server 2003 R2 Standard Edition 
Windows Server 2003 R2 Enterprise Edition 
Windows Server 2003 R2 Datacenter Edition 
Windows Compute Cluster Server 2003 (CCS) 
Windows Storage Server 
Windows Home Server 
July 13, 2010 July 14, 2015 
Windows Server 2003 April 24, 2003 NT 5.2 Windows Small Business Server 2003 
Windows Server 2003 Web Edition 
Windows Server 2003 Standard Edition 
Windows Server 2003 Enterprise Edition 
Windows Server 2003 Datacenter Edition 
Windows Storage Server 
July 13, 2010 July 14, 2015 
Windows 2000 February 17, 2000 NT 5.0 Windows 2000 Server 
Windows 2000 Advanced Server 
Windows 2000 Datacenter Server 
June 30, 2005 July 13, 2010 

Why should I update my Server? 
Updating a server is also sometimes referred to as performing “patch updates” or “patching”. Updates are split into categories but are designed to achieve the following: 

  • address existing identified bugs 
  • Fix a security vulnerability 
  • Improve operating system or an applications stability 

These types of updates are defined within a Microsoft Updates category which include: 

  • Critical Updates 
  • Security Updates Definition Updates 
  • Update Rollup 
  • Service Pack 
  • Tools 
  • Feature Pack 

If you are looking for ongoing Server Support to provide Windows updates (security and maintain your Servers stable and secure environment for your users and business, Proxar IT Consulting can  

Why might I need an Active Directory Administrator? 

If your business is seeking Server Only services as you already have someone onsite who deals with basic IT problems but require someone with more experience to create users, groups and security permissions, then Proxar IT Consulting provide this service as a bolt on to any of our Silver, Gold or Platinum contracts.  This will ensure that your users have been setup correctly following industry standards without compromising security