At Proxar IT Consulting, we will provide you with a choice between 3 different support tiers, Silver, Gold or Platinum. These are designed with clarity. So they’ll make the choice easy when it comes to selecting your Desktop Support. You can easily select a tier, based on your business requirements.
Desktop Support Service
One of the core services that our main departments provide is Desktop Support. So, whatever your business, be it wholesale trade, legal, hospitality, banking, professional services or the charity sector. Our friendly UK based support help desk is ready to help.
We’ll provide you with unlimited email, telephone and remote support during business hours as standard. As well as this we can give you regular housekeeping maintenance, scheduled for outside business hours.
What Desktop Support Services can we Provide?
Here at Proxar IT consulting, we believe that proactive support is far better than reactive support. Therefore we’ve designed our Desktop Support services based on our extensive experience and our client’s needs and their feedback. If you want Desktop Support only for your business, then Proxar IT Consulting can cover all your needs.
Our range of services include:
- Desktop Maintenance – Updating desktops with Microsoft, Windows and software & firmware updates.
- Desktop Hardware Support – Assistance with failed hardware and the lifecycle of hardware.
- Warranty Management – Liaising with hardware warranty company for renewals and/or claims
- Third-Party Software Interaction – When we liaise with vendors regarding the software running on PCs.
- Software Installation – Complete analysis of compatibility and full software development.
- New PC Setup – Configuring Operating System to your company’s standards.
Our team consists of Certified Microsoft Engineers as well as engineers certified by other major vendors. We’re also proud to be Gold Microsoft Partners that specialize in Windows and Devices. Therefore, you can rest assured knowing that our team has a wealth of knowledge and experience.
Our Desktop Support Tiers
At Proxar IT Consulting we understand that each business will have different IT support requirements. So that’s why we’ve created three different support tiers. You can choose between silver, gold or platinum support, depending on your business requirements.
Take a look at the table below to find out about our different support tiers.
| Support & Hours | Silver | Gold | Platinum |
| Unlimited E-Mail, Telephone and Remote support | ✓ | ✓ | ✓ |
| Monday – Friday 9am – 5:30pm Support Hours (excluding Bank Holidays) | ✓ | ✓ | ✓ |
| Monday – Friday 8am – 6pm Support Hours (excluding Bank Holidays) | ✘ | ✓ | ✓ |
| Response Time (within 4 hours) | ✓ | ✓ | ✓ |
| Response Time (within 2 hours) | ✘ | ✓ | ✓ |
| Response Time (within 1 hour) | ✘ | ✘ | ✓ |
| Emergency/scheduled On-Site Engineer (upto 1 per month) | ✘ | ✘ | ✓ |
| Maintenance Schedules | Silver | Gold | Platinum |
| Quaterly Server & Desktop Housekeeping (Essential Maintenance, Updates & Cleanup) | ✓ | ✓ | ✓ |
| Every other month Server & Desktop Housekeeping (Essential Maintenance, Updates & Cleanup) | ✘ | ✓ | ✓ |
| Monthly Server & Desktop Housekeeping (Essential Maintenance, Updates & Cleanup) | ✘ | ✘ | ✓ |
| Advanced Support | Silver | Gold | Platinum |
| New PC Installation and Setup | ✘ | ✘ | ✓ |
| Hardware Support | ✘ | ✓ | ✓ |
| Warranty Management | ✘ | ✓ | ✓ |
| 3rd party vendor interaction | ✘ | ✘ | ✓ |
| Optional Extras | |||
| AntiVirus Software and Management |
Which operating systems can we support?
In the table below, we’ve outlined the different operating systems that we can support.
| Supported | Windows Version | Release data | Release version | Editions | Mainstream Support until | Extended Support Until |
| Yes – by Microsoft Yes – by Proxar | Windows 10 | July 15, 2015 | NT 10.0 | Windows 10 Home Windows 10 Pro Windows 10 Enterprise | January 9, 2024 | January 9, 2029 |
| Yes – by Microsoft Yes – by Proxar | Windows 8.1 | August 27, 2013 | NT 6.3 | Windows 8.1 Windows 8.1 Pro Windows 8.1 Enterprise | January 9, 2018 | January 10, 2023 |
| Not – by Microsoft Yes – by Proxar * | Windows 8 | August 1, 2012 | NT 6.2 | Windows 8 Windows 8 Pro Windows 8 Enterprise | October 9, 2018 | January 12, 2016 |
| Yes – by Microsoft Yes – by Proxar | Windows 7 | July 22, 2009 | NT 6.1 | Windows 7 Professional Windows 7 Enterprise Windows 7 Ultimate | January 13, 2015 | January 14, 2020 |
| Not – by Microsoft Yes – by Proxar * | Windows Vista | November 8, 2006 | NT 6.0 | Windows Vista Business Windows Vista Enterprise Windows Vista Ultimate | April 14, 2009 | Ap |
*Proxar IT Consulting have Certified Engineers who can work on this operating system. However, problems relating to issues as a result of vulnerabilities or unavailable features will remain unsupported by Proxar IT Consulting.
Desktop Support Summary
When you choose Proxar IT Consulting for your IT services you can be sure of a high-quality service. Not only will we keep your desktops up to date and secure, but we can also provide daily desktop support for your business.
Should you have any questions regarding our Desktop Support Services or want to know more, please don’t hesitate to contact us.
