Proxar IT Consulting provides 3 different support tiers (Silver, Gold and Platinum) designed with straight forward thinking to make the choice of which Desktop Support tier to choose easy based upon your business requirements.
As one of the core services that one of our main departments provides is a Desktop Support, whether you’re in the Wholesale trade, Legal, Hospitality, Government, Banking, Professional services all the way through to small and large charities – our friendly UK based support help desk are ready to help.
With unlimited email, telephone and remote support during business hours as standard, as well as regular housekeeping maintenance (scheduled for outside business hours), Proxar IT Consulting are an excellent choice for not only keeping your desktops up to date and secure but also for handling your day to day desktop support for business.
What Desktop Support Services can we provide?
Proxar IT Consulting is of the opinion that proactive support is far better than reactive support, therefore we have designed our Desktop Support services based on our extensive experience of our existing clients needs as well as feedback. We believe that if your business is after Desktop Support only then everything you require can be found right her with Proxar IT Consulting.
Our team consists not only of Engineers Certified by Microsoft but also certifications from other vendors. Due to the fact Proxar IT Consulting are Gold Microsoft Partners specialising in Windows and Devices, you can rest assured knowing that our team have excellent knowledge and experience.
Desktop Maintenance – updating desktops with Microsoft, Windows and runtimes updates
Desktop Hardware support – assistance with failed hardware and lifecycle of hardware
Warranty Management – liaising with hardware warranty company for renewals/claims
3rd party software interaction – liaising with vendors regarding software running on PCs
Software Installation – complete analysis of compatibility and full deployment of software
New PC Setup – Configuring Operating System to the client’s company standards
| Support & Hours | Silver | Gold | Platinum |
| Unlimited E-Mail, Telephone and Remote support | ✓ | ✓ | ✓ |
| Monday – Friday 9am – 5:30pm Support Hours (excluding Bank Holidays) | ✓ | ✓ | ✓ |
| Monday – Friday 8am – 6pm Support Hours (excluding Bank Holidays) | ✘ | ✓ | ✓ |
| Response Time (within 4 hours) | ✓ | ✓ | ✓ |
| Response Time (within 2 hours) | ✘ | ✓ | ✓ |
| Response Time (within 1 hours) | ✘ | ✘ | ✓ |
| Emergency/scheduled On-Site Engineer (upto 1 per month) | ✘ | ✘ | ✓ |
| Maintenance Schedules | Silver | Gold | Platinum |
| Quaterly Server & Desktop Housekeeping (Essential Maintenance, Updates & Cleanup) | ✓ | ✓ | ✓ |
| Every other month Server & Desktop Housekeeping (Essential Maintenance, Updates & Cleanup) | ✘ | ✓ | ✓ |
| Monthly Server & Desktop Housekeeping (Essential Maintenance, Updates & Cleanup) | ✘ | ✘ | ✓ |
| Advanced Support | Silver | Gold | Platinum |
| New PC Installation and Setup | ✘ | ✘ | ✓ |
| Hardware Support | ✘ | ✓ | ✓ |
| Warranty Management | ✘ | ✓ | ✓ |
| 3rd party vendor interaction | ✘ | ✘ | ✓ |
| Optional Extras | |||
| AntiVirus Software and Management | |||
Which operating systems can we support?
| Supported | Windows Version | Release data | Release version | Editions | Mainstream Support until | Extended Support Until |
| Yes – by Microsoft Yes – by Proxar | Windows 10 | July 15, 2015 | NT 10.0 | Windows 10 Home Windows 10 Pro Windows 10 Enterprise | January 9, 2024 | January 9, 2029 |
| Yes – by Microsoft Yes – by Proxar | Windows 8.1 | August 27, 2013 | NT 6.3 | Windows 8.1 Windows 8.1 Pro Windows 8.1 Enterprise | January 9, 2018 | January 10, 2023 |
| Not – by Microsoft Yes – by Proxar * | Windows 8 | August 1, 2012 | NT 6.2 | Windows 8 Windows 8 Pro Windows 8 Enterprise | October 9, 2018 | January 12, 2016 |
| Yes – by Microsoft Yes – by Proxar | Windows 7 | July 22, 2009 | NT 6.1 | Windows 7 Professional Windows 7 Enterprise Windows 7 Ultimate | January 13, 2015 | January 14, 2020 |
| Not – by Microsoft Yes – by Proxar * | Windows Vista | November 8, 2006 | NT 6.0 | Windows Vista Business Windows Vista Enterprise Windows Vista Ultimate | April 14, 2009 | April 8, 2014 |
*Proxar IT Consulting have Certified Engineers who can work on this operating system, however problems relating to issues as a result of vulnerabilities or features not being available would remain unsupported by Proxar IT Consulting
Should you have any questions regarding our Desktop Support Services or want to know more, please don’t hesitate to contact us
