Desktop Support

Proxar IT Consulting provides 3 different support tiers (Silver, Gold and Platinum) designed with straight forward thinking to make the choice of which Desktop Support tier to choose easy based upon your business requirements.  

As one of the core services that one of our main departments provides is a Desktop Support, whether you’re in the Wholesale trade, Legal, Hospitality, Government, Banking, Professional services all the way through to small and large charities – our friendly UK based support help desk are ready to help.   
With unlimited email, telephone and remote support during business hours as standard, as well as regular housekeeping maintenance (scheduled for outside business hours), Proxar IT Consulting are an excellent choice for not only keeping your desktops up to date and secure but also for handling your day to day desktop support for business. 
What Desktop Support Services can we provide? 
Proxar IT Consulting is of the opinion that proactive support is far better than reactive support, therefore we have designed our Desktop Support services based on our extensive experience of our existing clients needs as well as feedback.  We believe that if your business is after Desktop Support only then everything you require can be found right her with Proxar IT Consulting. 

Our team consists not only of Engineers Certified by Microsoft but also certifications from other vendors.  Due to the fact Proxar IT Consulting are Gold Microsoft Partners specialising in Windows and Devices, you can rest assured knowing that our team have excellent knowledge and experience. 

Desktop Maintenance – updating desktops with Microsoft, Windows and runtimes updates 
Desktop Hardware support – assistance with failed hardware and lifecycle of hardware 
Warranty Management – liaising with hardware warranty company for renewals/claims  
3rd party software interaction – liaising with vendors regarding software running on PCs 
Software Installation – complete analysis of compatibility and full deployment of software 
New PC Setup – Configuring Operating System to the client’s company standards 

Support & Hours Silver Gold Platinum 
Unlimited E-Mail, Telephone and Remote support    
Monday – Friday 9am – 5:30pm Support Hours (excluding Bank Holidays)    
Monday – Friday 8am – 6pm Support Hours (excluding Bank Holidays)    
Response Time (within 4 hours)    
Response Time (within 2 hours)    
Response Time (within 1 hour)    
Emergency/scheduled On-Site Engineer (upto 1 per month)    
Maintenance Schedules Silver Gold Platinum 
Quaterly Server & Desktop Housekeeping (Essential Maintenance, Updates & Cleanup)    
Every other month Server & Desktop Housekeeping (Essential Maintenance, Updates & Cleanup)    
Monthly Server & Desktop Housekeeping (Essential Maintenance, Updates & Cleanup)    
Advanced Support Silver Gold Platinum 
New PC Installation and Setup    
Hardware Support    
Warranty Management    
3rd party vendor interaction    
Optional Extras 
AntiVirus Software and Management 

Which operating systems can we support?

Supported Windows Version Release data Release version Editions Mainstream Support until Extended Support Until 
Yes – by Microsoft 
Yes – by Proxar 
Windows 10 July 15, 2015  NT 10.0 Windows 10 Home 
Windows 10 Pro 
Windows 10 Enterprise 
January 9, 2024 January 9, 2029 
Yes – by Microsoft 
Yes – by Proxar 
Windows 8.1 August 27, 2013 NT 6.3 Windows 8.1 
Windows 8.1 Pro 
Windows 8.1 Enterprise 
January 9, 2018 January 10, 2023 
Not – by Microsoft 
Yes – by Proxar * 
Windows 8 August 1, 2012  NT 6.2 Windows 8 
Windows 8 Pro 
Windows 8 Enterprise 
October 9, 2018 January 12, 2016 
Yes – by Microsoft 
Yes – by Proxar 
Windows 7 July 22, 2009 NT 6.1 Windows 7 Professional 
Windows 7 Enterprise  
Windows 7 Ultimate 
January 13, 2015 January 14, 2020 
Not – by Microsoft 
Yes – by Proxar * 
Windows Vista November 8, 2006  NT 6.0 Windows Vista Business 
Windows Vista Enterprise 
Windows Vista Ultimate 
April 14, 2009 April 8, 2014 

*Proxar IT Consulting have Certified Engineers who can work on this operating system, however problems relating to issues as a result of vulnerabilities or features not being available would remain unsupported by Proxar IT Consulting  

Should you have any questions regarding our Desktop Support Services or want to know more, please don’t hesitate to contact us