IT Support Package ‘Platinum’

Although Proxar IT Support offers an extensive range of IT support packages at various price points to ensure that no money is spent on any aspect of IT support that is not actually required, for some companies with more all-encompassing needs, it makes the most economic sense to outsource as many IT support responsibilities as possible. This is the spirit behind the creation of our IT support package ‘Platinum’, which incorporates all of the features of our lesser-packages at a competitive price.

What that means is that the Platinum IT support package includes such features as the proactive monitoring of all servers, network devices and servers on a 24 hours a day, 7 days a week basis, as well as unlimited email, telephone and remote and business hours support. These are all features of our well-regarded Basic package, which also incorporates the documentation of IT infrastructure and network support including both wired and wireless networks. The Basic package also shares with the Platinum IT support package such benefits as a four-hour response time, server and desktop housekeeping including essential maintenance, updates and cleanup and on-site engineer visits. However, our higher level package takes such features further, slashing response times to one hour, providing server and desktop housekeeping on a monthly basis and offering the opportunity of on-site engineer visits that last as long as 5 days.

Absent on the Basic package, but taking pride of place as part of our Gold package is an annual review and consultancy on IT strategy, and when you opt for the Platinum IT support package, this happens quarterly. Indeed, there is a wide range of features of the Gold package that are taken to a higher level on the Platinum IT support package. As well as bi-monthly server and desktop housekeeping, a two hour response time and on-site engineer visits of up to two days, the Gold package offers many further well-regarded benefits that are shared with the Platinum IT support package. These include support from 8am-8pm Monday to Friday, local and online backup maintenance, network support including VPN, monthly reports of IT infrastructure, management of existing warranties with both hardware and software vendors and liaison with existing third party software providers. That simply leaves the features that can only be found on the Platinum IT support package, which include support on a 24 hours a day, 7 days a week basis, in addition to disaster recovery planning, advice and guidance on new technologies from hardware and software vendors and performance monitoring and capacity planning.

These advantages make our Platinum IT support package the ideal option for those organisations that require the complete means of IT support, with the complete freedom that such a package brings to spend as much time as possible focussing on their core businesses. This truly extensive, but competitively-priced IT support package brings our highest level of IT support at all hours of the day and days of the week, for companies that simply cannot accept anything less. For more information please contact us