IT Support Contract Packages

Proxar IT provides a range of IT support packages to suit the needs of your organisation – whatever its industry. With Basic, Gold and Platinum packages to choose from, you can sign a contract that strikes the right balance between your organisation’s technical requirements and its budget, covering such services as server monitoring, on-site engineer visits and on-going support to ensure that your systems remain operational, highly available and secure.

Our Basic IT support package offers proactive monitoring for all servers, network devices and services on a 24 hours a day, 7 days a week basis, along with server and desktop housekeeping – incorporating essential maintenance, updates and cleanup – on a quarterly basis and a four hour response time. You also get to benefit from unlimited email, telephone and remote, as well as business hours support. Completing the package is network support including both wired and wireless networks, in addition to documentation of IT infrastructure. There is also the option of an on-site engineer visit for up to one day per week. By investing in a Gold IT support package, meanwhile, you’ll not only enjoy the aforementioned benefits – with bi-monthly server and desktop housekeeping, a twice-as-fast two hour response time and on-site engineer visits of up to two days – but also extended support from 8am-8pm on weekdays. Other extras that distinguish the Gold from the Basic IT support package include local and online backup maintenance, network support including VPN, an annual review and consultancy on IT strategy, monthly reports of IT infrastructure, the management of existing warranties with both hardware and software vendors and the ability to liaise with existing third party software providers. Finally, you have the option of the Platinum IT package, which makes server and desktop housekeeping a monthly occurrence, halves the response time again to an hour and allows for on-site engineer visits of up to five days a week. Other elements that separate it from either the Basic or Gold IT support package include support on a 24 hours, 7 days a week basis, a quarterly review and consultancy on IT strategy, disaster recovery planning, performance monitoring and capacity planning and advice and guidance on new technologies from hardware and software vendors.

All in all, the IT support packages of Proxar IT encompass the full range of contract benefits that you would expect from an industry-leading consultancy, being available at the three levels that allow you to avoid spending money on IT support services that you don’t actually require, or that don’t make financial sense for your firm in the present economic climate. For more information please contact us

IT Support Packages – Sevenoaks, London and Kent – Proxar IT Support.