Charged by the hour, ad-hoc IT support services on a 24 hours a day, 7 days a week basis
For those firms that want to ensure maximum productivity while minimising downtime, getting their IT hardware and software to work all of the time without interruption will be a major focus. However, such is the nature of company IT systems that problems do inevitably arise, and when they do, you will be thankful for support on a 24 hours a day, 7 days a week basis from the seasoned and highly professional experts at Proxar IT Support. For those companies that are not yet ready for a managed IT support contract – perhaps because of a lack of money – ad-hoc IT support services on a 24 hours a day, 7 days a week basis can be invaluable. It is effectively a ‘pay as you go’ solution that is more reactive than pre-emptive in nature.
You can call upon our ad-hoc 24/7 IT support services to resolve many of the problems that are addressed by our various contract options. However, there are several key differences with ad-hoc services. These include the lack of preventative maintenance, as our ad-hoc services will only work on solving your problem once you have told us about it. Unlike as is the case with our contract packages, our ad-hoc IT support services do not detect potential problems before they arise, as we do not monitor your system. Indeed, by the time any problem is noticed, there may have already been a disaster, which is why we only recommend ad-hoc IT support to those that solely run workstations, with maintenance contracts being much more highly recommended for those firms that run server based systems. Our ad-hoc 24/7 IT support services are also characterised by a lower response time, as although we offer a high standard of support to all of our customers, we have a far greater obligation to our contract clients and therefore aim to resolve their problems first. Nonetheless, you will still be catered for by the same highly capable and dedicated engineers. One other definite plus point of ad-hoc IT support services is the ability that they give you to better manage your costs, doing so as they arise. This is especially advantageous to small companies that might only occasionally use our services. We charge by the hour for our ad-hoc 24/7 IT support services, with no minimum contract obligation, meaning that you only pay for our services if and when you require them. You can also upgrade at any time to one of our contract options.
Whatever support issues you have, you can turn to our 24 hours a day, 7 days a week ad-hoc IT support services at any time for appropriate assistance. In the period until you are ready to upgrade to a managed IT support contract, such services can be invaluable in ensuring that your firm’s IT problems are fixed swiftly, professionally and in a cost-effective manner.
Ad-Hoc 24/7 IT Support Sevenoaks, London and Kent – Proxar IT Support.